Last updated: May 2026
These Terms and Conditions apply to the use of our websites and to all orders placed with PassionAutoFrance Ltd, trading under the brands PAFClassic® and PassionAutoFrance®.
Please read these Terms and Conditions carefully before using our websites or placing an order. By using our websites or placing an order, you agree to be bound by these Terms and Conditions.
These Terms and Conditions do not affect your legal rights as a consumer.
1. Definitions
1.1. In these Terms and Conditions, references to PAFClassic®, PassionAutoFrance®, the Company, the Seller, we, us or our mean PassionAutoFrance Ltd, Unit 5A Great Central Way, Woodford Halse, NN11 EPZ, United Kingdom, and the websites www.PAFClassic.com and www.passionautofrance.com, operated by us.
1.2. References to you, your, Buyer, Purchaser or Customer mean any individual, sole trader, partnership, company, body corporate or other entity that places an order with us or uses our websites, including its successors, heirs and authorised assigns.
1.3. A Consumer Buyer means a person who purchases goods mainly or exclusively for personal use, unrelated to any commercial, professional, craft or industrial activity.
1.4. A Trade Buyer means any person or entity purchasing goods in the course of a commercial, professional, industrial, craft or motorsport-related activity, or for specialist or enthusiast use. If you place an order on behalf of a company or organisation, you confirm that you have authority to bind that company or organisation.
1.5. Products means the products, parts, components, equipment or other items listed in the order, invoice, quotation or order acknowledgement.
1.6. A Working Day means any day other than a Saturday, Sunday, public holiday or bank holiday in England.
1.7. Special Order Products means products ordered, sourced, manufactured, modified, painted, trimmed, configured or imported specifically for you, or otherwise identified by us as special, personalised, made-to-order or non-stock products.
1.8. Price means the price payable for the Products, excluding delivery charges unless otherwise stated.
2. Changes to these Terms
2.1. We may update these Terms and Conditions at any time. Any change will take effect as soon as it is published on our website and will be dated accordingly.
2.2. The Terms and Conditions applicable to your order are those in force at the time you place your order, unless a change is required by law or by a regulatory authority.
2.3. It is your responsibility to read these Terms and Conditions each time you use our website or place an order. Continued use of our website after publication of an updated version constitutes acceptance of that new version.
3. Website Use and Product Information
3.1. Product descriptions, images, information contained in brochures, website content, samples and technical data are provided for guidance only.
3.2. Parts or components shown or described in brochures, on our websites or in our promotional materials may vary in size, specification, colour, appearance and compatibility depending on the make, model, age, modification history and condition of the vehicle.
3.3. Specifications, weights, measurements, technical data and performance information may be provided by manufacturers, suppliers or importers. We make reasonable efforts to keep this information accurate, but it remains indicative and may be changed without notice.
3.4. Manufacturers and suppliers may apply manufacturing tolerances and change specifications, designs, colours, finishes or materials without notice in order to improve products or where this becomes necessary.
3.5. Before placing an order, you are responsible for checking that the Products are suitable for your vehicle, intended use and country of use, including road legality, fitting, compatibility and applicable regulations.
3.6. We reserve the right to correct any technical, administrative, typographical or pricing error appearing on our website, in our brochures, quotations, order acknowledgements, invoices or other documents.
4. Orders and Formation of the Contract
4.1. All orders placed via our website, by telephone, email, post, in person or by any other means are subject to our acceptance.
4.2. After an order is placed, we may send you an acknowledgement confirming the details of the Products ordered. This acknowledgement does not constitute acceptance of your order unless expressly stated otherwise.
4.3. A contract between you and us is formed only when we accept your order. Acceptance may occur when we issue a written order confirmation, issue an invoice, dispatch the Products, or otherwise confirm our acceptance in writing.
4.4. We may refuse or cancel an order where the Products are unavailable, in the event of a pricing or description error, unauthorised payment, delivery restrictions, suspected fraud or misuse, or for any other lawful reason.
4.5. You must ensure that all information provided in your order is complete and accurate before validation. This includes product information, vehicle information, billing and delivery details, contact details and any special requirements.
4.6. If you identify an error in your order, you must inform us as soon as possible and, in any event, within seven days of receiving any document containing that error. After delivery, we may not be responsible for errors or inaccuracies apparent in the order documents that were not reported to us promptly.
4.7. Any quotation is valid for 30 days from its date, unless withdrawn earlier by us or unless a different validity period is stated.
4.8. Our employees and agents are not authorised to make statements, warranties or commitments concerning the Products unless confirmed in writing by an authorised representative of the Company.
5. Price and Payment
5.1. Prices are stated in euros or pounds sterling and exclude VAT where VAT is applicable, unless otherwise stated.
5.2. Delivery, packaging, insurance, import, export, customs, duties and other charges are additional unless expressly included in the stated price.
5.3. Payment is taken at the time of order or in accordance with agreed trade credit terms, where applicable.
5.4. Payment may be made by credit card, debit card, PayPal, cheque, bank transfer or any other method we make available.
5.5. Products are subject to availability. If we are unable to supply the Products after payment has been taken, we will contact you to offer an appropriate solution, the option to wait for stock where possible, or a refund.
5.6. We make reasonable efforts to ensure the accuracy of prices displayed on our website and in our quotations. If we discover an error in the price of Products ordered, we will contact you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling it. If we cannot contact you, we may treat the order as cancelled. If you cancel and have already paid, we will refund the amount paid for the cancelled Products.
5.7. We may verify your name, address, payment information and other details provided during the order process. By placing an order, you consent to reasonable checks being carried out to prevent fraud and confirm your identity. These checks may involve third-party service providers or credit reference agencies. They are used for identification and fraud-prevention purposes and are not intended to affect your credit rating.
5.8. For Trade Buyers, compliance with payment deadlines is an essential condition. In the event of late payment, we may charge interest, compensation and reasonable debt recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 and associated regulations, or any replacement legislation.
5.9. Quotations are issued on the basis that manufacturer, importer, supplier, exchange-rate, tax, duty, shipping and government levy costs remain unchanged. If these costs change before acceptance of the order, we may amend the price. Consumer Buyers will be contacted to obtain their agreement to any price increase before the order is accepted; if no agreement is given, the order will be treated as cancelled.
6. Delivery
6.1. Delivery charges and estimated delivery times will be indicated when the order is placed or otherwise agreed with us.
6.2. Delivery and dispatch times are estimates only. We make reasonable efforts to deliver within estimated timeframes, but delays may occur due to stock availability, manufacturer lead times, transport delays, customs, carriers, weather conditions, force majeure or other circumstances beyond our control.
6.3. Unless otherwise stated, Products will be dispatched within a maximum of four months from acceptance of the order, plus the transit time of the selected carrier or delivery method. Please contact us before ordering if you require a specific delivery date or delivery method.
6.4. Delivery times are not of the essence of the contract unless expressly agreed in writing by an authorised representative of the Company.
6.5. Risk in the Products transfers to you when the Products are delivered to you, delivered to a person designated by you to receive them, or handed over to your own independent carrier or collection agent.
6.6. For Trade Buyers, where delivery is made to an independent carrier acting as your agent, risk transfers to you immediately upon handover to that carrier.
6.7. You must inspect the Products on delivery and notify us in writing of any shortage, incorrect delivery, damage or discrepancy as soon as possible and, in any event, within seven days of delivery. You must retain all packaging where a transport claim or return may be required.
6.8. If delivery is made to your own independent carrier, any claim for loss or damage in transit must be made directly to that carrier, although we will provide reasonable assistance where possible.
6.9. For deliveries outside the United Kingdom, you are responsible for all customs duties, taxes, import charges, brokerage fees, and compliance with all applicable local laws, unless otherwise agreed in writing. If you fail to accept delivery or refuse the shipment for any reason, you shall be responsible for all direct costs incurred as a result of the parcel being returned to us, including, without limitation, return shipping costs, customs duties, taxes, and any other applicable charges.
7. Ownership and Transfer of Title
7.1. Ownership of the Products transfers to you only after we have received full payment for those Products and any other sums due in respect of your order.
7.2. Until ownership transfers, you must keep the Products in good condition, properly stored and identifiable as our property.
7.3. We reserve the right to recover Products whose ownership has not transferred to you if payment is not made when due, subject to applicable law.
8. Cancellation by Us
8.1. We may cancel an order before acceptance or, where permitted by law, after acceptance, if the Products are unavailable, discontinued, incorrectly priced, incorrectly described, affected by a supplier or manufacturer issue, subject to delivery restrictions, or if payment cannot be processed.
8.2. If we cancel an order and you have already paid, we will refund the amount paid for the cancelled Products.
9. Consumer Cancellation Rights for Distance Sales
9.1. This section applies only to Consumer Buyers who purchase Products by means of distance communication, such as our website, telephone, email or mail order.
9.2. Consumer Buyers have the right to cancel most distance contracts for Products within 14 days after the day on which the Products are delivered.
9.3. Where an order is delivered in several instalments, the cancellation period will generally end 14 days after the day on which the final instalment is delivered.
9.4. To exercise your right of cancellation, you must inform us by means of a clear statement, for example by email or post, stating your name, address, order number and details of the Products you wish to cancel.
9.5. You must send back the cancelled Products to us without undue delay and in any event not later than 14 days from the day on which you receive the Products.
9.6. Unless the Products are defective, incorrectly supplied, or we have agreed otherwise, you are responsible for the direct cost of returning the cancelled Products. This includes all applicable taxes, duties, customs charges, and any other costs incurred as a result of the return.
9.7. Products must be returned unused, unfitted, in their original packaging where possible, with all seals, labels, accessories, instructions and included items intact.
9.8. We may apply a deduction from any refund for loss of value of the Products caused by unnecessary handling by you beyond what is necessary to establish the nature, characteristics and functioning of the Products.
9.9. We will refund the price paid for the cancelled Products. We are not required to refund standard delivery charges unless required by law, nor any additional charges if you selected a delivery method more expensive than our standard delivery option.
9.10. Refunds will be made without undue delay and, in any event, within 14 days following receipt of the returned Products.
9.11. We may withhold the refund until the Products have been received.
10. Products Excluded from Consumer Cancellation Rights
10.1. The cancellation right set out in section 9 does not apply to certain Products, including:
(a) Special Order Products;
(b) Products made to your specifications or clearly personalised;
(c) Products sealed for health protection or hygiene reasons where the seal has been broken after delivery;
(d) Products which, after delivery, have been inseparably mixed with other items;
(e) Products that have been used, fitted, installed, modified, damaged or are not resaleable, unless they are defective or incorrectly supplied;
(f) dangerous, restricted or explosive Products where return is limited by law, carrier rules or safety requirements;
(g) any other Product that cannot lawfully be cancelled under applicable consumer legislation.
10.2. Your legal rights concerning defective Products, Products not as described or incorrectly supplied Products are not affected.
11. Returns Outside Consumer Cancellation Rights
11.1 Customs Duties, Refusal of Delivery and Right of Withdrawal (International Deliveries)
For all orders shipped from the United Kingdom to destinations outside the United Kingdom, the customer is informed that customs duties, import taxes, import VAT or similar charges, as well as customs clearance or brokerage fees, may be imposed by the authorities of the destination country. Such charges are not collected by the seller and remain the sole responsibility of the customer.
If the customer refuses delivery of an order or parcel, including where such refusal is due to non-payment of customs duties, import taxes, or similar charges, this refusal does not constitute the exercise of the statutory right of withdrawal under applicable consumer law.
In the event of refusal of delivery or failure to accept the parcel for any reason, the customer shall be responsible for all direct costs incurred as a result of the return of the goods to us, including, without limitation, return shipping costs, customs duties, import taxes, and any administrative or carrier fees charged.
Nothing in this clause affects the customer’s statutory right of withdrawal, which may be exercised in accordance with applicable law within fourteen (14) days from receipt of the goods, subject to compliance with the applicable withdrawal procedure.
11.2. Products purchased otherwise than by distance sale, or by Trade Buyers, may only be returned with our prior written agreement.
11.3. Where we accept a return under this section, the Products must be returned within seven days of receipt, unless otherwise agreed, carriage paid, unused, unfitted, in their original packaging and in resaleable condition.
11.4. Returns accepted under this section may be subject to a restocking charge of not less than 10% of the order value.
11.5. Proof of purchase must be provided for any return.
11.6. Special Order Products are not returnable unless they are defective or incorrectly supplied.
11.7. The following Products may not be returned for credit unless they are defective or incorrectly supplied:
(a) Special Order Products;
(b) electrical parts;
(c) glass parts;
(d) dangerous parts where seals are not intact;
(e) dangerous, explosive or regulated products that are not in their original packaging;
(f) Products that have been used, fitted, installed, modified or damaged;
(g) Products whose original packaging is damaged or which are not in resaleable condition;
(h) Products purchased as part of a promotion, clearance, special sale or marketing campaign where return restrictions were indicated at the time of purchase;
(i) any other Product identified as non-returnable before purchase, subject to your legal rights.
12. Defective, Damaged or Incorrect Products
12.1. If you believe that Products are defective, damaged, incorrectly supplied or otherwise not in accordance with your order, you must inform us as soon as reasonably possible.
12.2. We may require the Products to be returned to us for inspection and report before a replacement, repair, refund or other remedy is accepted.
12.3. You must give us a reasonable opportunity to inspect the Products and, where applicable, remedy the issue before appointing third parties, carrying out repairs or incurring additional costs.
12.4. If the Products are confirmed to be defective or incorrectly supplied, we will provide the remedy required by law, which may include repair, replacement, refund or price reduction depending on the circumstances.
12.5. Parts that are modified, adapted, incorrectly installed, misused, used for an unsuitable purpose or used contrary to instructions may no longer be covered by the manufacturer’s warranty, and we will not be responsible for failures caused by such modification, adaptation, misuse or incorrect installation.
13. Guarantees and Manufacturer Warranties
13.1. Manufacturer or importer warranties are provided by the relevant manufacturer or importer and are subject to their own terms and conditions.
13.2. You are responsible for completing and returning any warranty card, online registration form or documentation required by the manufacturer or importer.
13.3. Manufacturer warranties may be limited or excluded where the Products are used in motorsport, competition, racing, on modified vehicles, for specialist applications or for professional purposes.
13.4. Manufacturer warranties are in addition to the legal rights available to Consumer Buyers and do not replace them.
14. Advice, Compatibility and Installation
14.1. Advice provided by our employees, representatives or agents by telephone, email, internet, in person or otherwise is based on the information you provide and, unless we carry out a physical inspection, no examination of the relevant vehicle or part is carried out.
14.2. Advice is provided for guidance only and must be checked by you before any order, installation or use of the Products.
14.3. Where advice is given after visual inspection, it constitutes an opinion only, unless confirmed in writing as a warranty by an authorised representative of the Company.
14.4. Products are supplied to correspond to the usual purpose of products of that type, and not to any alternative, unusual or specialist use, unless expressly agreed in writing by us.
14.5. You are responsible for ensuring that the Products are installed by a competent person and used safely, lawfully and in accordance with manufacturer instructions, fitting instructions, technical guidance and applicable laws.
14.6. We accept no responsibility for loss or damage caused by forced, misdirected, incorrect, unsuitable, negligent, unqualified or unsafe installation or use.
14.7. No liability is accepted where you attempt to fit, modify or install Products where you know, or should reasonably know, that they are incorrectly supplied, unsuitable or not in accordance with the order.
15. Modified Vehicles, Motorsport and Competition
15.1. Products may not be compatible with vehicles that have been modified, adapted, altered, repaired, converted or used outside the manufacturer’s specifications.
15.2. Where Products are incompatible because of a modification, adaptation or alteration of the vehicle, we may accept their return to stock at our discretion, provided they are unused, unfitted and resaleable. Special Order Products will not be accepted back unless they are defective or incorrectly supplied.
15.3. Certain Products are intended only for motorsport, competition, off-road, display or specialist use. It is your responsibility to check that the Products are approved for road use in the country where they will be used.
15.4. Products intended for competition and motorsport are subject to extreme heat, stress, load, vibration and wear. Their service life and durability may be significantly reduced.
15.5. Unless otherwise required by law, claims relating to normal wear, reduced durability or failure caused by competition, racing, specialist or extreme use will not be accepted.
15.6. Parts connected to Products supplied by us may be subject to additional stress where specialist, performance or competition parts are installed. You should obtain expert advice before purchase and installation.
15.7. Where Products are alleged to be defective, incorrectly supplied, delayed or otherwise in breach of legal or contractual conditions, losses relating to competition points, awards, trophies, entry fees, travel expenses, accommodation, event participation, loss of use, loss of opportunity or similar motorsport-related losses are excluded to the fullest extent permitted by law.
16. Trade Buyers and Businesses
16.1. This section applies to Trade Buyers and business customers.
16.2. To the fullest extent permitted by law, all warranties, conditions and terms implied by statute, common law or otherwise are excluded from contracts concluded with Trade Buyers, except those that cannot lawfully be excluded.
16.3. Trade Buyers acknowledge that they are best placed to insure against business losses arising from the purchase, installation or use of the Products, and warrant that they hold adequate insurance.
16.4. We accept no liability to Trade Buyers as to the fitness of the Products for any particular business purpose, unless expressly agreed in writing by an authorised representative of the Company.
16.5. Our maximum liability to Trade Buyers arising from or in connection with the Products is limited to the replacement value of the Products concerned.
16.6. Trade Buyers shall indemnify us against all actions, claims, demands, penalties, losses, liabilities, costs and expenses brought by third parties or incurred by us arising from the Products, their delivery, unloading, installation, modification or use, or from work carried out in accordance with the Trade Buyer’s specifications, except to the extent caused by our negligence or breach of law.
17. Liability
17.1. Nothing in these Terms and Conditions has the effect of excluding or limiting our liability for death or personal injury resulting from our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
17.2. Nothing in these Terms and Conditions affects the legal rights of Consumer Buyers.
17.3. Subject to sections 17.1 and 17.2, we are not responsible for:
(a) loss of turnover, sales, revenue, profits, contracts, business or anticipated savings;
(b) loss of data;
(c) loss of clientele, reputation or goodwill;
(d) loss of use;
(e) loss of competition points, awards, entry fees, event participation or similar motorsport-related losses;
(f) indirect, special or consequential losses;
(g) losses caused by incorrect installation, misuse, modification, unsuitable use or failure to follow instructions;
(h) losses arising from reliance on indicative information from the website, brochures or verbal advice without independent verification.
17.4. Subject to sections 17.1 and 17.2, our total liability for any loss or damage arising from or in connection with an order shall be limited to the amount paid or payable by you for the Products giving rise to the claim.
17.5. We take reasonable precautions to secure order and payment information. Unless we are negligent, we will not be responsible for losses caused by unauthorised access to information you have provided.
18. Website Availability and Security
18.1. We make reasonable efforts to verify the accuracy of information appearing on our websites, but we do not guarantee that the website content will be complete, accurate, up to date, uninterrupted or free from errors.
18.2. We do not guarantee that defects will be corrected immediately or that our websites, servers or emails are free from viruses, malware or other harmful elements.
18.3. You are responsible for using appropriate antivirus protection, security measures and backup systems when using our websites or communicating with us electronically.
19. Events Beyond Our Control
19.1. We are not responsible for delays, failure to deliver, failure to supply or failure to perform our obligations where these are caused wholly or partly, directly or indirectly, by events beyond our reasonable control.
19.2. Such events may include strikes, lockouts, labour disputes, civil unrest, natural disasters, war, terrorism, government action, pandemics, epidemics, supplier failure, manufacturer delay, transport disruption, customs delays, carrier delays, fire, flood, severe weather, power failure, IT failure, cyber incident or acts or omissions of third parties.
20. Assignment and Subcontracting
20.1. You may not assign, transfer or subcontract any of your rights or obligations under these Terms and Conditions or any related order without our prior written agreement.
20.2. We may transfer, assign, novate or subcontract all or part of our rights or obligations under these Terms and Conditions or any related contract to a third party, provided this does not reduce your legal rights as a Consumer Buyer.
21. Third Party Rights
21.1. Except as expressly stated in these Terms and Conditions, no person other than you and us has the right to enforce any term under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
21.2. PassionAutoFrance Ltd and its authorised successors and assigns may enforce any rights, benefits, limitations or exclusions of liability contained in these Terms and Conditions.
21.3. No third-party consent is required for you and us to amend or cancel these Terms and Conditions.
22. Severability
22.1. If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable in whole or in part by a competent authority, the remaining provisions shall remain in full force and effect.
23. Waiver
23.1. No delay or failure by us to exercise any right, power or remedy under these Terms and Conditions shall constitute a waiver of that right, power or remedy.
23.2. Any waiver must be made in writing and signed by an authorised representative of the Company.
24. Entire Agreement
24.1. These Terms and Conditions, together with any order confirmation, invoice, returns policy, privacy policy and other documents referred to in them, constitute the entire agreement between you and us concerning the use of our websites and the purchase of the Products.
24.2. These Terms and Conditions replace all prior statements, communications, understandings and agreements relating to the same subject matter, except where exclusion would be unlawful.
25. Gift Cards and Gift Vouchers
25.1. Gift cards and gift vouchers are non-transferable and cannot be exchanged for cash.
25.2. Gift cards and gift vouchers cannot be used in conjunction with any other offer unless expressly stated otherwise.
25.3. Gift cards and gift vouchers cannot be used for orders placed using finance payment, unless expressly stated otherwise.
25.4. Gift cards and gift vouchers must be used in full in a single transaction before the stated expiry date.
25.5. Where a refund or warranty claim applies to Products purchased with a gift card or gift voucher, the relevant value may be credited to your account as store credit where a like-for-like replacement is not available, unless otherwise required by law.
25.6. Gift cards and gift vouchers may only be used as a payment method by telephone or in store, unless we make other redemption methods available.
26. Discount Vouchers and Promotions
26.1. Discount vouchers may be subject to a minimum purchase amount, excluding delivery charges.
26.2. We reserve the right to end promotions at any time, subject to rights already acquired by customers in accordance with the terms of the promotion.
26.3. Discount vouchers cannot be used to purchase gift cards or gift vouchers.
26.4. Discount vouchers cannot be used in conjunction with other voucher offers unless expressly stated otherwise.
26.5. Discount codes are single-use per account unless expressly stated otherwise.
26.6. Discount vouchers cannot be applied retrospectively to orders already placed.
26.7. Certain brands, products, categories or services may be excluded from discount vouchers or promotions.
27. Privacy and Personal Data
27.1. We process personal data in accordance with our Privacy Policy and applicable UK data protection laws.
27.2. Please read our Privacy Policy before using our website or placing an order. It explains what personal data we collect, how we use it, with whom we share it, how long we keep it and what your rights are.
27.3. Where identity, fraud-prevention, payment, delivery or credit-reference checks are carried out, personal data may be shared with relevant third-party service providers for those purposes.
28. Governing Law and Jurisdiction
28.1. These Terms and Conditions and any contract concluded between you and us are governed by English law.
28.2. The courts of England and Wales shall have jurisdiction over any dispute arising from these Terms and Conditions or any contract concluded between you and us, subject to the mandatory rights of consumers allowing Consumer Buyers to bring proceedings in another jurisdiction.
28.3. English is the only language offered for the conclusion of the contract.
29. No Partnership or Agency
29.1. Nothing in these Terms and Conditions or in any contract concluded between you and us creates a partnership, joint venture, agency relationship or employment relationship between you and us.
29.2. Neither you nor we have authority to act as agent for the other party or to bind the other party in any way.
30. Contact Details
For any question concerning these Terms and Conditions, orders, returns or cancellations, please contact us using the contact details shown on our website or on your invoice.
PassionAutoFrance Ltd
Unit 5A Great Central Way
Woodford Halse
NN11 EPZ
United Kingdom
